Terms of use and privacy conditions

DEFINITIONS
1. “Website” – the Internet environment www.swisshouse.ee and/or its subpages and subdomains.
2. “Terms of Use” means the terms and conditions applicable to your use of the Website and the Services, which apply to all persons staying on the Website and making reservations or other activities through the Website and other activities directly or indirectly related to the Service.”
3. Customer” or “you” means a natural or legal person who visits the Website and uses the Services of the Service Provider.
4. “Service Provider” – the provider of the premises and the website administrator Pirita Tee Development OÜ (reg. Code 11997083) address Roosikrantsi tn 11, Tallinn 10119, Harju county, email: info@swisshouse.ee.
5. “Service” – the Booking of premises provided by the Service Provider to the Customer, either through the Website or otherwise, the use of the premises and the use of the Website.
6. “Confirmed Booking” – a booking made by the Customer for the premises, which has been confirmed by the Service Provider and according to which the Service will be provided at the agreed time, place, and conditions.
7. “Intellectual Property” means all intellectual property rights relating to the Website and its content (including databases and software, business names, trademarks, trade secrets, domain names, etc.).
GENERAL PROVISIONS
1. By using the Website and/or the Service, you acknowledge, agree to, and agree to be bound by these Terms of Use.
2. The Service Provider may at any time, in its sole discretion, replace, improve, delete and otherwise change the composition, structure, content, etc. of the data provided on the Website, including terminating the services provided on the Website and/or closing the Website.
3. The right to use and publish all data provided by the Service Provider on the Website belongs to the Service Provider, including the right to use them in the media, events, fairs, advertising materials, etc.
MAKING AND PAYING BOOKINGS
1. Bookings for Rooms can be made through the Website and other means of communication. To make a booking, you must provide the necessary information (e.g., name, email address) and details of the desired Service.
2. Service provider pricing information is available on the Website. All prices of the Service Provider are reflected in euros and include VAT established in the Republic of Estonia.
3. The Service Provider will respond to the request submitted via the Website or other means of communication within one business day. If the desired room is available under the conditions corresponding to the request, the Service Provider will submit a booking confirmation and a prepayment request.
4. The Booking will be confirmed by payment of the prepayment fee. A corresponding email will also be sent to the Customer regarding the confirmation. If you have not received the notification, the Booking has not been confirmed.
5. After confirmation of the Booking, the room will be booked for the selected date and time.
6. The next day’s Booking must be notified in advance no later than 16:00 of the previous working day.
7. Payments can be made according to the options listed in the prepayment request.
CUSTOMER’S RESPONSIBILITY
1. The Customer undertakes:
  1. to pay the Service Provider the entire fee established on the basis of the price list or agreed between the parties for the use of the Service;
  2. to provide truthful information, including inquiries under their real and full name, and use a valid email address;
  3. not to use the Website for illegal or unethical activities (incl. illegal use of another person’s identity);
  4. to use the premises for their intended purpose and in a manner that does not damage the premises and organize their activities in a manner that does not disturb the activities of other users of the building;
  5. to use the premises and the communications in them, including electricity, water, and other objects, but also but not only technical equipment and furniture according to the needs of the Customer, the purpose of use of the premises and good practice;
  6. not to make changes or improvements to the premises without the respective written permission of the Service Provider;
  7. to compensate in full for the damage resulting from the destruction and damage of the premises, which occurs while the premises were in the possession of the Customer, unless the Customer proves that the destruction or damage took place in circumstances not attributable to the Customer;
  8. to withstand the work on the premises and other influences necessary for the maintenance of the premises, the elimination of deficiencies, the prevention of damage, or the elimination of its consequences.
INTELLECTUAL PROPERTY
1. The Customer is aware that the Intellectual Property transferred to the Customer upon provision of the Service belongs to the Service Provider and/or the Service Provider’s licensors, and the provision of the Service does not affect these rights.
2. The Service Provider hereby grants the Customer a global, non-transferable, and revocable non-exclusive license to access and use the Website, its content, and services only in the manner permitted by the Service Provider in terms of Use. Unless expressly permitted in the Terms of Use, Customer may not reproduce, distribute, process, adapt or modify, publicly perform, modify, rent, sell, extract, add to other databases, transmit and/or distribute the Intellectual Property of the Website in any way without the Service Provider. or without the prior written consent of the relevant third party. The Customer may not sublicense the use of Intellectual Property without the written permission of the Service Provider.
3. Intellectual property may not be reverse engineered, translated into any computer language, or retransmitted in any form except to the extent required by law or expressly provided herein.
4. Without the prior express written permission of the Service Provider, Customer or a third party is not permitted to use any robot, spider, another automated device, or manual process, including, but not limited to, web crawling scripts, to monitor or copy the Website or any portion thereof. or interfere with the normal operation of the Website or any part thereof.
FUNCTIONALITY AND AVAILABILITY
1. The Website is provided to you “AS IS” and “AS AVAILABLE” and for all errors and omissions without warranty of any kind.
2. To the maximum extent permitted by applicable law, the Service Provider expressly disclaims, in its own name and on behalf of its affiliates and its and their respective licensors and service providers, all warranties, express, implied, statutory or otherwise, in connection with the operation of the Website. The Company does not warrant that the Website will meet your requirements, achieve the desired results, or be compatible with any software, application, system, or Service.
3. To the maximum extent permitted by applicable law, the Service Provider makes no representations or warranties, express or implied, as to: (i) the availability of the Website or the information, content, and materials contained therein; (ii) the Website is uninterrupted or error-free; or (iii) the accuracy, reliability or currency of any information or content transmitted through the Website.
RESBONSIBILITY
1. The Service Provider is only liable for intentional or grossly negligent violations of the Terms of Use.
2. To the extent permitted by law, the Service Provider’s liability is limited to direct property damage caused by the event giving rise to the claim or in an amount not exceeding the fee paid by the Customer for the 3 (three) months immediately preceding the event giving rise to the claim, whichever is less. In no event shall the Service Provider be liable for lost income, non-pecuniary damage, legal costs, or other expenses incurred by the Customer.
3. The Service Provider shall not be liable for non-performance of the obligation if it was caused by the actions or omissions of the third-party service provider (e.g., internet outage) and the Service Provider has not directly involved this third-party service provider in the provision of the Service.
4. The Customer releases the Service Provider, its employees, management, and agents from liability at its own expense, protects them, and indemnifies them for action or claims against the Service Provider, including liability, claims, costs, and expenses, including reasonable legal costs if the respective claim or claim arising from the Customer’s Terms of Use, infringement or in connection therewith. The legal remedy of the Service Provider is an additional legal remedy and does not preclude the use of other legal remedies under applicable law.
TERMINATION OF THE AGREEMENT
1. Terms of use are valid until:
  1. after the expiry of the reservation period indicated in the Booking made by the Service Provider;
  2. until the premises are destroyed or rendered unusable;
  3. Upon withdrawal from the contract or cancellation of the contract by the Customer or the Service Provider;
  4. The Service Provider may cancel the Terms of Use at any time, at least in a form that allows for written reproduction, without giving at least fourteen (14) days’ notice to the Customer.
  5. The Service Provider has the right to cancel the contract prematurely for good reason by giving reasonable notice to the Customer. Good reasons are, in particular:
    1. if the Customer intentionally breaks or violates the space or uses the space inappropriately;
    2. if the Customer’s activities prevent or severely interfere with the use of the premises by third parties or are contrary to their interests;
    3. if the Customer has made the room available to a third party without the prior approval of the Service Provider.
  6. In case of a confirmed booking, the Customer must notify the Service Provider of the cancellation and/or postponement of the Booking of the room as soon as possible. Up to 1 day before the date of arrival, 100% of the amount paid will be refunded; if canceled on the same day, 70 percent of the total price of the Booking will be refunded. If the Service Provider has applied special conditions regarding cancellation, the Customer will be notified immediately to the email address mentioned in the Booking.
PROCESSING OF PERSONAL DATA
1. The Service Provider processes the Customer’s personal data when providing the Service. More detailed information on the purposes and legal bases of the processing of the Customer’s personal data can be found in the Privacy Policy.
MODIFICATION OF TERMS OF USE
1. The Service Provider has the right to change the Terms of Use by notifying the Customer of the changes via the Website or other means of communication. The changes will take effect as soon as you accept the amended Terms of Use. A version of the currently applicable Terms of Use is available on the Website. In addition, the Service Provider has the right to change the Terms of Use without asking your consent if:
  1. Changes to the Terms of Use will only benefit and favor you;
  2. the change only affects new services, features, or service components;
  3. the change is necessary to bring the Terms of Use into line with the requirements of the applicable law, in particular, if there is a change in the applicable law, and that change will not adversely affect you; or
  4. the change must be made by the Service Provider in order to comply with a judgment binding on the Service Provider or a binding decision of a competent authority, and the change will not adversely affect you.
FINAL PROVISIONS
1. All bookings are subject to the terms and conditions in effect at the time they are made unless the term was caused by a technical error on the Website.
2. By agreeing to the Terms of Use, the parties acknowledge that they have all the rights and authority to accept the Terms of Use and use the Services and that they do not violate or exceed their authority.
3. In case of non-compliance with the Terms of Use, the Customer has the right to use the legal remedies provided by law, in particular, to request the Service Provider to eliminate the deficiencies, fulfill the obligation in accordance with the obligation or cancel the Terms of Use.
4. The law of the Republic of Estonia shall apply to the Terms of Use and shall be construed in accordance with the law of the Republic of Estonia. Any dispute, contradiction, or claim arising out of or in connection with the Terms of Use, any breach thereof, withdrawal from them, or their invalidity shall be settled by negotiation in good faith. If the negotiations fail, the matter is referred to the Harju County Court in the Republic of Estonia.
5. If any provision of the Terms of Service is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and any provision or portion thereof that is found to be unenforceable shall be deemed not to be part of the Terms of Use, but shall not affect the validity and enforceability of the remaining provisions.
6. A consumer customer has the opportunity to contact the Consumer Disputes Committee for more information at: https://kiatt.ee/en or to use the online dispute resolution platform set up by the European Commission at: http://ec.europa.eu/consumers/ ord.
  
  PRIVACY POLICY
GENERAL
1. This Website is operated by Pirita Tee Development OÜ (“Swiss House” or “us“), which provides office space and other premises (“Service“). The purpose of this Privacy Notice (the “Notice“) is to provide information on how the Swiss House processes your personal data and what your rights are under data protection law, in particular the General Data Protection Regulation (“GDPR“) of the European Union.
2. The notice applies to you if you visit the website swisshouse.ee (the “Website“), you or the legal entity you represent use the Service, contact us through the Website or online devices, or perform any other activity that involves the receipt of your personal information by us, and processing.
3. Familiarize yourself with the personal data, legal bases, and purposes of data processing collected by the Swiss House in the course of the above activities in Chapter 15 of the Policy.
CONTROLLER OF PERSONAL DATA
1. For the processing of personal data described in the Policy, the controller of your personal data shall define the purposes and means of the processing of your personal data:
  Pirita Tee Development OÜ
  Registration code: 11997083
  Address: Roosikrantsi tn 11, Tallinn 10119, Estonia
  Email: info@swisshouse.ee
CATEGORIES AND SOURCES OF PERSONAL DATA
1. Personal data is information that allows us to directly or indirectly uniquely identify you as an individual (“Personal Data“). The source of the Personal Data we process depends on how you interact with us. The categories of personal data we process include in particular:
  1. Basic information: name, telephone number, email address (“Basic information“).
    Source: Personal information you disclose to us through the Website or when contacting us.
  2. In order to conclude and perform the agreement, we process the following Personal Data: Basic data, Communication data, payment data (e.g., debit/credit card number, current account number, current address, the bank where the payment was made), Service-related data (e.g., period of use of the room, condition of the room after use) and if you represent a legal entity, name of the legal entity, registry code, your job title (“Contractual Information“).
    Source: Personal information that you or the legal entity you represent disclose to us.
  3. By contacting us via the Website form or by email, we process the following Personal Information: Basic data, Contractual data, message content (“Communication data“).
    Source: Personal information you provide to us when you contact us.
  4. When we browse the Website, we process the following information about you: the IP address of the device, a log file with the time and date of the visit to the Website, the type, and version of the web browser, the operating system of the device, the URL from which you went to the Website, navigation on your Website (“Technical Data“).ZBR>Source: Personal information that the Website itself automatically collects from your device when you browse the Website.
  5. Cookie information. We use cookies on the Website to optimize the Website and its features. Cookies may collect your Personal Data. For more information about the purposes and functions of cookies, please see our Cookie Notice.
2. If you do not disclose the Personal Information requested to us, we will not be able to provide the Service or enter into any agreement with you or the legal entity you represent, contact you, or comply with any other provisions of the objectives set out in Chapter 15 of the Policy.

PURPOSES AND LEGAL BASES FOR THE PROCESSING OF PERSONAL DATA

The legal basis for the processing of personal data depends on the purpose for which we process your Personal Data. The table below describes the purposes and legal bases we process for your specific categories of Personal Data.:

Purpose of processing	Legal basis for processing	Categories of personal data
Carrying out pre-contract negotiations, concluding a contract, administering and performing the contract, and ensuring the provision of the Service	If you, as an individual, want to become our Customer or are our Customer and the inquiry relates to your potential or existing customer relationship, the legal basis is the introduction and implementation of pre-contractual measures or the performance of the contract between us If the legal entity you represent wishes to become our Customer or is our Customer and the inquiry relates to a potential or ongoing customer relationship with the legal entity, our legal interest is to take pre-contractual measures or to comply with the agreement concluded between us and the legal entity you represent.	Master Data, Contract Data, Communication Data 1.2
Receive and respond to inquiries and feedback via the Website, email, or other network devices	Our legitimate interest is to ensure communication with potential customers, business partners, and others If you, as an individual, want to become our Customer or are our Customer and the inquiry relates to your potential or existing customer relationship, the legal basis is the introduction and implementation of pre-contractual measures or the performance of the contract between us If the legal entity you represent wishes to become our Customer or is our Customer and the inquiry relates to a potential or ongoing customer relationship with the legal entity, our legal interest is to take pre-contractual measures or to comply with the agreement concluded between us and the legal entity you represent.	Master Data, Contract Data, Communication Data 1.2
Diagnosing and correcting website errors	Our legitimate interest is to ensure the security of Personal Data and to prevent malicious or illegal activities	Technical specifications 1.3
Making the basic functions of the Website available and managing the Website, including the collection of information about the Website visitor’s navigation on the Website and the improvement, customization, and development of the Website	Our legitimate interest in providing access to the Website and understanding the patterns of use of the Website in order to improve the Website and the user experience	Technical specifications 1.3
Backing up data and materials in our backup systems	Our legitimate interest is to ensure the continuity and security of our data processing processes	All data categories mentioned in section 3.1 of the Policy, as appropriate
Disclosure of personal information to our service providers	Our legitimate interest in using the information technology infrastructure and services provided by our service providers, including providing our Service to you through partners
Disclosure of personal data to public authorities and law enforcement agencies	Fulfillment of legal obligations
disclosure of personal data to our professional advisers and preparation, submission, or defense of legal claims in judicial or extrajudicial proceedings	Our legitimate interest in ensuring the proper conduct of business and, where appropriate, in preparing, filing, or defending legal claims

In exceptional cases, we may process your Personal Data with your consent, in particular, if the refusal or withdrawal of the consent does not have any negative consequences for you. Upon requesting consent, you will be informed of the purposes of the processing and the Personal Data covered.
We may only process your Personal Data for other purposes if we notify you in advance of new or other processing purposes and provide other relevant information.

STORAGE OF PERSONAL DATA
1. We will retain your Personal Data until reasonably necessary1 to achieve the stated objectives unless otherwise provided in the applicable legislation or as follows:
  1. We retain the Basic Data and the Contractual Data related to the transactions for seven years from the beginning of the year following the financial year of the respective Personal Data collection.
  2. We store Communication Data for up to 3 years from the beginning of the year following the end of the respective communication thread.
  3. We store Technical Data for up to 30 days after its collection.
2. After the expiration of the period of retention of Personal Data specified in Chapter 1 of the Policy, or if we no longer need the respective Personal Data for the purposes specified in Chapter 15 of the Policy, we will destroy the respective Personal Data within a reasonable time after the fulfillment of the purpose, unless longer storage of the Personal Data is necessary to fulfill an obligation or requirements arising from legislation, to resolve a legal dispute or to ensure the performance of an agreement entered into with us.
3. Upon expiration of the period of retention of the Personal Data provided at the point1 of the Policy or the expiration of the legal basis related to the purpose of the processing of the Personal Data, we may store the materials containing your Personal Data in the backup systems. Backed-up materials are discarded and deleted at the end of the backup cycle.

TRANSMISSION AND RECIPIENTS OF PERSONAL DATA

Your Personal Data will be processed by duly authorized employees of the Data Controller, who have the right and need to process the Personal Data due to their job responsibilities.

We will only disclose your Personal Data to parties belonging to the following categories of recipients of Personal Data, who process your Personal Data as separate controllers:

Recipient category	Purpose of publication
Public authorities and law enforcement agencies	If necessary, we will disclose your Personal Data to public authorities and law enforcement authorities in order to comply with a legal obligation, a court order, or in other cases in order to prevent and deter illegal activities, for example, the Tax and Customs Board.
Professional advisers (subject to confidentiality obligations by law)	If necessary, we will disclose your Personal Data to professional advisers to ensure the proper conduct of our business. For example, auditors or legal advisers.

For the operation of the Website and the provision of the Service, we may involve and use authorized processors who process access to your Personal Data for the sole purpose of fulfilling the agreement entered into with us and apply the necessary level of organizational safeguards to the processing of Personal Data. The authorized processors involved fall into the following categories:

Category of authorized processor	Purpose of publication
Payment service providers	We disclose your Personal Data to payment service providers (e.g., Stripe Payments Europe, Ltd) who process financial transactions to the extent necessary to manage your payments, refunds, and complaints.
IT service providers	We disclose your Personal Data to IT service providers who manage and enable us to use their technical infrastructure.

Some of the authorized processors and recipients we process may be located outside the European Union or the European Economic Area, so when we disclose Personal Data to them, we may transfer your Personal Data outside of that territory. In this case, we will ensure that adequate safeguards are in place to protect your Personal Data (e.g., standard terms and conditions adopted by the European Commission or a decision on the adequacy of protection). You have the right to receive further information on the protection measures taken by contacting us in the contact details provided in section 13 of the Policy.

YOUR DATA PROTECTION RIGHTS
1. You may exercise the following rights with respect to the processing of your Personal Data at any time:
  1. Right of access to personal data. You have the right to request access to all Personal Data we process about you. This includes the right to receive information about, for example, whether we process your Personal Data and which categories of Personal Data for which we process it.
  2. Right to rectification of personal data. You have the right to request that your Personal Information be corrected and updated if you believe we have inaccurate information about you.
  3. Right to delete personal data. You have the right to request the deletion of your Personal Data if it is no longer needed for the purpose for which we collected it, the deletion is necessary to comply with a legal requirement, or you consider the processing of Personal Data to be illegal;
  4. Right to withdraw consent. If the legal basis for the processing of your Personal Data is consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of the processing of Personal Data prior to the withdrawal;
  5. Right to submit objections. You have the right to object to the processing of Personal Data for our legitimate interest or for marketing purposes;
  6. Right to transfer personal data. You have the right to request the transfer of your Personal Data in respect of Personal Data which you have provided to us and the legal basis for the processing of which is your consent or the preparation, conclusion, and performance of an agreement between the parties. You can only request a transfer to yourself or another controller if the transfer of Personal Data is technically feasible;
  7. The right to request a restriction on the processing of personal data. You have the right to request a restriction on the processing of Personal Data if, for example, you wish to (i) challenge the accuracy of Personal Data; (ii) fix illegal data processing; (iii) obtain or prevent the deletion of Personal Data, i.e., you need Personal Data to make, file or defend a legal claim; or (iv) object to a legitimate interest and you wish to restrict the processing of the disputed data pending a decision;
  8. The right to apply to the Data Protection Inspectorate. You have the right to contact the Data Protection Inspectorate (aki.ee) if you find that your Personal Data has been processed unjustifiably or in violation of applicable legislation.
2. To exercise the above rights, please contact on the contact details provided in chapter 13 of the Policy. Please note that you must provide us with sufficient information to enable us to respond to your request relating to the rights set out in clause 1. We may ask you to provide additional information before responding to your request in order to evaluate the validity of your request.
MODIFICATION OF THE POLICY
1. We may change the Policy from time to time to accurately reflect the processing of your Personal Data. We will notify you through the Website of any material changes. We recommend that you read the Policy again before publishing your Personal Data.

Version: March 2022

Terms of use and privacy conditions

PRIVACY POLICY